Please read the Terms and Conditions carefully as they refer to the agreement by which we will supply products and services to you.

Our products
At all times Noosa House of Flowers aims to describe the products on the Noosa House of Flowers Website (noosaflowers.com.au) as accurately as possible.

Most products sold on this Website are organic, or hand crafted products, and there may be small variations between the image of the product on the Website and the product you receive. You should be aware that colours and size may slightly differ. To the extent applicable by Australian Consumer Law, we do not warrant that the products description, colours, size or other information available or displayed on the Website are completely accurate or reliable.

The products and services for sale on the Noosa House of Flowers Website may be offered as part of a promotion, which is available for a restricted time and in limited quantity.

Order and availability
You may place an order over the telephone, or by completing and submitting an online order on the Noosa House of Flowers Website.

The offer of products on the Noosa House of Flowers website is not a binding offer but an invitation to purchase the products. After submitting an order you will receive a confirmation email. We may accept or reject an order depending on several factors, such as our current stock products or our ability to authenticate the payment for the order.

We endeavour to ensure that all products advertised for sale by us are in stock. In these exceptional circumstances, we reserve our right to a substitute an appropriate alternative.

Your order becomes effective upon your confirmed “check-out” on the website.

The price payable for the products is the one set out on this Website or advised by us over the phone or at the time you place your order.

Prices visible on the Website are subject to change without notice from time to time. Please check the latest price on the Website and confirm over the phone to one of our staff should you wish.

All prices quoted over the phone, or on this Website, include GST (where applicable). This price excludes dispatch and delivery costs. The delivery costs may be indicated on the products page of the Website, or given by quote in response to the order request and are determined by the volume, size, weight and type of the products and delivery method you choose.

When ordering products on the phone or via the Website, you will be required to provide payment details. By entering your payment information you confirm that you are the authorised account holder, that the payment details given for the order are valid and that you are the person referred to in the billing information required for the order.

Your credit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Noosa House of Flowers does not store any of your credit card information.

Noosa House of Flowers will not be held responsible for any damage or loss (whether indirect or direct) suffered by you if your credit card is fraudulently used or used in an unauthorised manner by a third party.

Once the products have been delivered to the premises, notified by you to us in your order, the contract between you and us is complete. The sale contract is therefore concluded. You will receive a tax invoice once the products are ordered and/or delivered.

Your order cannot be cancelled once the products have been delivered. Depending on the nature and size of the order, we reserve our right to not accept cancellations once the order has been submitted and already processed.

Dispatch and delivery
Noosa House of Flowers delivers to local Sunshine Coast suburbs only.
Dispatch of your order will usually be made within 24 hours of your payment being cleared.

We will notify you of the delivery price during the checkout process on the Noosa House of Flowers Website, or when we are advising you of a quote over the phone.

You must ensure someone is available to accept the delivery at the premises and that they are authorised to do so. If there is not, you authorise us to deliver the goods anyway (if we consider it safe and reasonable to do so).

You must ensure there is safe and available access for delivery.

If the delivery contractor arrives at the agreed time, but is unable to deliver the goods, or considers that it is unsafe to do so, you will be required to pay for re-delivery at a later time. Some goods may require extra delivery personnel due to weight, volume or size of the goods, which may incur an additional charge. We will do our best to inform you of this in advance.

If you provide us with an incorrect address you will be required to pay for re-delivery to the correct address at a later time

Privacy and use of personal information
Noosa House of Flowers collects personal information directly from you when you submit it online to the Noosa House of Flowers Website or by telephone.

In the process of conducting our business, the type of personal information we collect includes your name, residential, delivery and billing addresses, telephone numbers, email address, as well as information about your transactions with Noosa House of Flowers, including the goods and services provided to you.

Noosa House of Flowers will only use personal information provided by you for the purposes for which it was collected, that is, to carry on our business and provide services to our customers. This may include:
– providing you with our goods and services;
– responding to your questions and requests about the goods and services;
– keeping a record of our work together; or
– maintaining your details to allow us to contact you when necessary.

Direct marketing
As part of Noosa House of Flowers business activities and in a way to promote the services we can offer you, Noosa House of Flowers may use personal information you have provided.

You can opt out of receiving promotional material from us at any time by sending an email.

Social media
The purpose of the Noosa House of Flowers (@noosaflowers) social media account is to provide Noosa House of Flowers customers with information on our product sales, access to promotions and other updates.

Noosa House of Flowers takes all reasonable steps to ensure that your personal information is protected from misuse or loss and unauthorised access, modification or disclosure. Noosa House of Flowers does not maintain records of your credit card details.

Personal information is destroyed or de-identified when no longer required.